The issues for Ola Electric scooters do not appear to come back to an finish. Earlier, we reported an incident with the Ola S1 Pro going through a glitch with its reverse mode function. An incident with an analogous concern of the reverse mode has come to gentle. This time the owner of the electric scooter described how his scooter switched to reverse mode resulting in a crash.
The incident was reported by a Twitter account named Agent Peenya, who described the entire incident in a thread. As per the stories, the owner of the scooter has been utilizing the Ola S1 Pro for every week. Describing the incident, he mentioned earlier than the incident occurred, the scooter was parked. After taking the electric scooter out of the car parking zone, the scooter switched to reverse mode on acceleration.
Update: @OlaElectric ‘s regional service head Mr Arun Kumar referred to as me.
He acknowledged the problem I reported & defined in element how the problem was reproducible & how they fastened it.They ensured that concern is fastened and that homeowners can trip it with none apprehension (1/n) https://t.co/japiApw8K2
— Agent Peenya (@Themangofellow) April 6, 2022
Because of the sudden reverse acceleration, the rider fell off the scooter, damaging the scooter in the method. During this incident, the rider sustained minor accidents he described as scratches. Following the incident, the owner referred to as Ola Electric’s roadside help, which was answered after seven minutes of ready time. Answering the SOS, the corporate mentioned that the problem can be addressed in the subsequent 2 hours.
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The owner additional mentioned that even after the peace of mind of getting the problem addressed in 2 hours, the problem was not addressed even after 48 hours. Later on, the scooter Ola electric took the scooter and returned it after every week. At the time of supply, the scratches on the physique of the electric scooter weren’t repaired.
As a outcome, the owner contacted the corporate as soon as extra, and customer support apologised. They claimed that his scooter was supplied by mistake by the crew. Because every thing has been outsourced, there isn’t any communication between the assorted companies. Finally, the scooter was returned to the owner, and Ola’s workers acknowledged that the issue had been resolved.
In the most recent replace, the owner of the Ola S1 Pro tweeted, “@OlaElectric’s regional service head Mr Arun Kumar called me. He acknowledged the issue I reported & explained in detail how the issue was reproducible & how they fixed it.” He additional added, “They ensured that the issue is fixed and that owners can ride it without any apprehension.”
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