One Arlington, Virginia client ordered an electrical scooter and the battery stopped holding a cost. They instructed BBB, “It would say that it was fully charged then die in about 10 mins. I submitted a claim because it’s still under warranty. I hadn’t heard anything after a week of submitting my claim…then they responded by telling me that they were delayed and that someone would reach out to me shortly. There have been 3 more email exchanges. Each time, I wait a week and ask them if there are any updates- every time they give me the same word for word response …It has been a month since the claim was submitted and I’m losing faith that this will ever be resolved. I used my scooter for commuting to work; however, now I cannot.”
BBB recommends:
- Do your analysis. Visit BBB.org for examine the trustworthiness of a producer. Review the producer’s guarantee to see how lengthy the guarantee lasts and what’s coated. If paying by bank card, examine to see if the cardboard issuer provides any guarantee safety on purchases.
- Look for warnings. For instance, the United States Consumer Product Safety Commission issued a security alert on electrical powered scooters.
- Research the reliability of the product. Check web sites that supply details about merchandise which are principally prone to want repairs or substitute. Read buyer opinions to see if there’s a sample with the identical kinds of restore points and the related value.
- Be clear about what you are asking for. If the product is defective or damaged and also you need a full refund, ask for that, however be versatile if doable. Other choices would possibly embody an alternate, a retailer credit score, a markdown on the merchandise you obtain, or a share low cost on a future buy. If you need a particular treatment, clarify why in an inexpensive, calm, and simple tone.
See BBB’s on-line purchasing useful resource web page for extra suggestions.
Always search for companies that comply with BBB Accreditation Standards and BBB Standards for Trust.
For extra suggestions and information from BBB, go to BBB.org/information.
About BBB
For greater than 100 years, the Better Business Bureau has been serving to individuals discover companies, manufacturers, and charities they’ll belief. In 2020, individuals turned to BBB greater than 220 million occasions for BBB Business Profiles on 6.2 million companies and Charity Reports on 11,000 charities, all out there at no cost at BBB.org. The International Association of Better Business Bureaus is the umbrella group for the native, unbiased BBBs in the United States, Canada, and Mexico.
SOURCE IABBB